酒店术语非常多，多了解一点很有好处。很多酒店人工作多年也不能全部记住，但你记住了，你就与众不同了，分享给酒店人吧，他们会感激你！

橙底白字为缩写

部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT

采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部SALESMARKETINGDEPARTMENTSM

前厅部FRONTOFFICEDEPARTMENTF.O(F/O)

管家部HOUSEKEEPINGHSKP

洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL

餐饮部FOODBEVERAGEDEPARTMENTFB中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR

送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱乐部ENTERTAINMENTDEPARTMENTENT

夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTYBARBERCENTRE保龄球室BOWLINGBALL

工程部ENGINEERINGDEPARTMENTENG

保安部SECURITYDEPARTMENTSEC人力资源部HUMANRESOURCESDEPARTMENTHR培训部TRAININGDEPARTMENT

员工饭堂STAFFCANTEEN

员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY

前厅各分部

接待处RECEPTIONRECP行政楼层EXECUTIVEFLOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT

礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK

大堂LOBBY楼层FLOORF后勤办公室BACKOFFICE员工通道STAFFENTRANCE

职位

总经理GENERALMANAGERGM行政助理ASSISTANTEXECUTIVEMANAGERAEM行政秘书EXECUTIVESECRETARY财务总监FINANCIALCONTROLLERFC总会计师CHIEFACCOUNT

成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGERPURCHASINGMGR市场及销售总监DIRECTOROFSALESMARKETINGDOS市场及销售副总监ASSISTANTDIRECTOROFSALESMARKETINGADOS市场及销售部经理SALESMANAGER

销售员SALES前厅经理FRONTOFFICEMANAGERFOM前厅副经理ASSISTANTFRONTOFFICEMANAGERAFOM大堂副经理ASSISTANTMANAGERAM（Hotelier补充：有的酒店叫DutymanagerDM）接待员RECEPTIONIST/RECEPTIONCLERK

订房员RESERVATIONCLERKRESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER

行政管家EXECUTIVEHOUSEKEEPEREH副行政管家ASSISTANTEXECUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH楼层服务员ROOMATTENDANTATT餐饮总监DIRECTOROFFOODBEVERAGEDOFB

行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMANRESOURCESMANAGERHRMGR

总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER

保安主管CHIEFSECURITY经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY

文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM酒店常用术语

1、接待处用语

入住CHECK-INC/I退房CHECK-OUTC/O预订BOOKING、RESERVATIONBKG

预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL

预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT

价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN

2、客类

顾客、宾客CLIENT、GUEST散客WALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT

长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIPVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM

付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP

资料INFORMATIONINFM

电话TELEPHONETEL

传真FACSIMILEFAX电传TELEXTLX电报CABLECBL

地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER

机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE

内播电影IN-HOUSEMOVIE对方付费电话COLLECTCALL酒店帐HOUSEACCOUNTH/A国内长途------IDD国际长途------DDD

市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL

请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH

报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR

冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION

洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTB’FAST

美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR

人民币------RMB

港币------HKD美元------USD按摩MASSAGE蒸汽浴STEAMBATH

邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY（Hotelier：翻译叫礼仪这个感觉不是很好，一般酒店会有wel

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